Project Management Concepts Through Interview Questions for Project Managers – 7

The aim of this series of articles is to introduce project management concepts. Interview questions one may face for a project Manager position, are used as a vehicle to introduce these concepts. This is the seventh part of the series and further concepts. The series is going to be in ten parts, and each article in the series will discuss five questions that you may get asked and explain the related questions. Concepts introduced should help you prepare for PMP certification that is often required for a Project Manager position.

There are two aspects of quality-related activities. One is quality assurance. These are measures taken in the project execution processes that ensure quality outcomes. The complementary part of activities is defined as quality control.

What does it take to control quality?

Quality control processes, monitor and find out if the quality goals are being met. Periodic inspection of defined metrics is the way quality control is implemented.

Processes are essential in all project-related activities. Processes cannot be perfect in the initial stages. Every process thus must have a provision for implementing improvements.

What is the need for these improvements?

As processes are improved, probability of defects decrease and consequently, quality of the project outcome improves.

What tool/techniques could be used to determine process improvement?

GQM or the goals, questions and metric is considered the main technique in this area. Goals for the process improvement is to be set down initially. Questions then should be asked to determine what improvements can be made. Metrics are the measurements to be taken so that process health could be determined.

Quality outcomes depend largely on the quality of the project team. HR policies and the plans to manage HR issues are of paramount importance.

What are the important HR aspects?

HR areas that are crucial include how the team is acquired, how it is formed, and how the roles and responsibilities are assigned. Carefully thought out policies need to be in place to cover appraisal policies, rewards & recognition, etc. Not only policies be clear-cut but should be communicated to the team members well too.

Why is performance management such an important process for HR?

Acknowledging good performance is a sure way of meeting the expectations of the project team members. Recognizing talent and rewarding high performance is the way to maintain a high-performing team. Thus, periodic appraisals are a necessity and objective assessments an important process. It is required that assessments are seen to be fair, besides actually being fair.

Part 8 will take up another five questions. 10 articles will cover 50 questions between them.